09/06/2020 - Coronavirus (COVID-19) Update

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Coronavirus (COVID-19) Update...

Great news, we are back doing what we do best - we reopened Optimise HQ on Tuesday 2nd June and production resumed on Monday 8th June.

It’s great to be back, it still feels very bizarre that we ever ceased production and getting used to this “new normal” will take a bit of time - but, pretty much everything is running as usual here at Optimise HQ and we have managed to hit the ground running (so far, so good).

Visit’s to Optimise HQ are strictly visit by appointment only at the moment and you will be given instructions (via email) when you arrange an appointment with regards to the procedures we have implemented to ensure your safety when you visit Optimise HQ.

We are still in the process of finalising our current work schedule and if you have a bespoke project booked in please be patient - if we haven’t already, we will be in touch to confirm your new estimated start date and lead time ASAP.

With regards to current lead times:

Product Range Orders:

Annoyingly, we are unable to give accurate lead time estimates at this moment in time - following our closed period we have the biggest backlog of orders that we have ever had and we don’t really know how long it will take to get everything back to normal (obviously like everyone else, we’ve never been in this situation before).

We closed production week commencing 6th April 2020 and we will be working through the backlog of orders, in the order that they were placed. Orders usually take between 1 week and 2 weeks to manufacture & dispatch (once we have started the order), so you will be able to work out when we will likely be manufacturing your order, by adding how many weeks after our production closure you placed the order, to week commencing 8th June (when we reopened production).

e.g: An order placed on 20/04/2020 (within week 3 of our production closure), will likely be manufactured week commencing 22/06/2020 (week 3 after production reopened).

Bespoke Projects:

With regards to our current schedule of bespoke work, first available start dates (for larger bespoke projects) are now around the middle of September and around the end of august (for smaller bespoke projects). If you are looking to book any bespoke work in, we recommend getting in touch ASAP - we don’t want anyone to miss out.

As before, I would like to take this opportunity to thank you for your understanding and support as we all deal with this unprecedented situation. As mentioned above - it’s great to be back and it’s great to be looking ahead to a positive future.

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Have a great day.

Kind regards,
Andy & the Optimise Automotive team