Orders are quality checked before dispatch. As a result, in the case of damaged goods you are accepting that the goods were not dispatched in a faulty condition.
If your order is damaged when you take delivery you will need to make a “damaged in transit claim" so we can send you a replacement item.
Upon delivery of your order you will be asked to sign for the packages received in good condition. If the package does not appear to be in good condition please sign for the parcel as "UNCHECKED". Failure to do so may affect any damage claims that you make thereafter.
All damage claims must be made within 5 working days (1 week) after you have taken receipt of delivery.
If you do not provide us with the requested information within the 5 working days (1 week) you may not be able to make a claim. We have no control over this time scale - ParcelForce request that all damage claims are made within 5 working days (1 week).
To make a damage claim please copy and paste the following questions into an email (email@example.com) and answer them accordingly:
Order number: e.g. 1000 (this can be found on your invoice)
Name: e.g. Andy Roberts
Phone number: e.g. 01782 579 080
Dispatch date: e.g. 01/01/2001
Delivery date: e.g. 01/01/2001
Damage reported date: e.g. 01/01/2001 (first working day)
Item location: e.g. Optimise Automotive, Unit 47 Winpenny Road, ST5 7RH
Item damaged: e.g. Classic Mini Boot Lid Cover - Black Carpet
Damage: e.g. The carpet is ripped
You are also required to attach a photograph of the damage.
Please Note You can only claim up to the amount that you are covered for, if you did not purchase additional postage insurance (when initially placing the order) you may only be able to claim for damages up to £50.