Damage Claims

If your order is damaged when you take delivery you will need to make a “damaged in transit claim" so we can send you a replacement item.

All damage claims must be made within 5 working days (1 week) after you have taken receipt of delivery.

If you do not provide us with the requested information within the 5 working days (1 week) you may not be able to make a claim. We have no control over this time scale - ParcelForce request that all damage claims are made within 5 working days (1 week).

To make a damage claim please copy and paste the following questions into an email (contact@optimise-automotive.com) and answer them accordingly:

Order number: e.g. 1000 (this can be found on your invoice)
Name: e.g. Your Name
Phone number: e.g. 01782 579 080
Dispatch date: e.g. 01/01/2001
Delivery date: e.g. 01/01/2001
Damage reported date: e.g. 01/01/2001 (first working day)
Item location: e.g. Optimise Automotive, Unit 47 Winpenny Road, ST5 7RH
Item damaged: e.g. Classic Mini Dashboard
Damage: e.g. The dashbaord has been snapped in two.

You are also required to attach a photograph of the damage.