We are committed to delivering the best possible service to all our customers.
As a result, the following terms & conditions of service are designed to set out clear intentions of what we can expect from each other throughout our relationship.
1.1 These terms of sale apply to all products and services supplied by Optimise Automotive.
1.2 No contract exists between you (the “customer”) and us (the "supplier") for the sale of any goods until we have accepted your order.
1.3 Confirmation for your order will be sent immediately after you place the order (via email) and we have the right to terminate the contract in the event that a product and/or service is priced incorrectly and/or payment is not received.
1.4 The contract is subject to your right of cancellation (see “7. Your right of cancellation” below).
1.5 We may change these terms of sale without notice to you, in relation to future sales.
2.1 If you are ordering items from our Classic Mini Interior Product Range, the following applies:
The description and the price of the goods you are ordering is shown on our website at the time you place your order. Every effort is made to describe the products (including specifications) and show representative images of products and colours correctly.
If you are unsure about an item description (including an item specifications), price or representative image please contact us in advance of placing the order with any questions you have.
2.2 If you are ordering bespoke services, the following applies:
The description and the price of the goods you are ordering is detailed in your quote (the PDF document attached to the quote email). Every effort is made to describe the products (including specifications) and show representative images of products and colours correctly.
You will be required to confirm that the description of the goods is correct before you are provided with the booking information. Optimise Automotive cannot take any responsibility for any mistakes that may later be brought to our attention, please ensure all details are correct before progressing with the booking confirmation.
If you are unsure about an item description (including an item specifications), price or representative image that is detailed in your quote, please contact us in advance of placing the order with any questions you have.
3.1 Payment for the goods and/or delivery can be made by any method of secure payment shown on the website at the time you place your order.
3.2 Immediate payment of the amount payable (listed on your shopping basket) is required for all orders, if immediate payment is not received the order will cancelled.
4.1 The goods you order will be delivered to the address you submit when you place your order.
4.2 If delivery cannot be made to your address because of a mistake made by us you will be informed as soon as possible and delivery will be re-scheduled and paid for by Optimise Automotive.
4.3 If you fail to take delivery of the goods for reasons not controlled by Optimise Automotive and the item is returned to us, it is your responsibility to pay for a second attempt of delivery.
4.4 Every effort is made to dispatch the goods as soon as possible after your order has been accepted.
4.4.1 If you are ordering items from our Classic Mini Interior Product Range, the following applies:
Because of the specialist and unique nature of the products and trim that we manufacture, we will be manufacturing your order, especially for you. Lead times vary from week to week, month to month and time of the year. For further information regarding our current lead times please contact us.
4.4.2 If your order is for a bespoke product and/or service we will confirm your estimated start date and estimated lead time via email after we have received and accepted your order.
4.5 If your order is damaged in transit you will need to make a "damage claim" so we can send you a replacement item. Orders are quality checked before dispatch - as a result, in the case of damaged goods you are accepting that the goods were not dispatched in a faulty condition. To make a damage claim please copy and paste the following questions into an email (firstname.lastname@example.org) and answer them accordingly:
Order number: e.g. 1000 (this can be found on your invoice)
Name: e.g. Your Name
Phone number: e.g. 01782 579 080
Dispatch date: e.g. 01/01/2001
Delivery date: e.g. 01/01/2001
Damage reported date: e.g. 01/01/2001 (first working day)
Item location: e.g. Optimise Automotive, Unit 47 Winpenny Road, ST5 7RH
Item damaged: e.g. Classic Mini Dashboard
Damage: e.g. The dashbaord has been snapped in two.
You are also required to attach a photograph of the damage.
WARNING All damage claims must be made within 5 working days (1 week) after you have taken receipt of delivery. If you do not provide us with the requested information within the 5 working days (1 week) you may not be able to make a claim. We have no control over this time scale, ParcelForce request that all damage claims are made within 5 working days (1 week).
4.6 Selecting the correct delivery method is your responsibility and if an error is found, we will inform you as soon as possible and provide you with the correct delivery information. You can either reconfirm the order at the correct price or cancel the order.
If you choose to cancel the order (after we have forwarded you the information & payment details), there will be a £10 admin cancellation fee to cancel an order.
4.7 If you are ordering items to a non UK Mainland destination and your order includes large items that are dispatched using ParcelForce (for reference, in this instance the delivery total will show £0.00 on the shopping basket) please contact us in advance of placing the order for a delivery quote.
If you do not contact us in advance for a delivery quote and choose to cancel the order (after we have forwarded you the delivery quote, information & payment details), there will be a £10 admin cancellation fee to cancel an order. Please do your research and ask any questions in advance, as this prevents the inconvenience of having to cancel and refund orders.
5.1 Your vehicle is left at the Optimise Automotive premises at the risk of the vehicle owner.
5.2 We will take no responsibility for any 3rd party fire or theft whilst the vehicle is left outside of the building and under no circumstances is your vehicle covered on our company insurance policy.
Damage and theft caused whilst your vehicle is left outside the Optimise Automotive building will be covered on any standard 3rd party or fully comprehensive vehicle insurance policy.
5.3 We will take no responsibility for any 3rd party fire or theft whilst the vehicle is inside the building and under no circumstances is your vehicle covered on our insurance policy.
Damage and theft caused whilst your vehicle is inside the Optimise Automotive building will be covered on any standard 3rd party or fully comprehensive vehicle insurance policy.
5.4 If your vehicle is damaged by an Optimise Automotive member of staff we will pay for repairs up to the value of £500 - for extensive damage of over £500 we will pay up to £500 of your insurance excess fee.
6.1 The goods are at the risk of the delivery company once we have received receipt of collection of the goods (once the good have been dispatched).
6.2 The goods are at your (the customer) risk from the time you receive receipt of delivery (once you have taken delivery of the goods).
7.1 To exercise your right of cancellation, you must give written notice to us by email, giving details of the goods ordered and (if appropriate) the delivery. Notification by phone is not sufficient.
7.2 After payment has been completed cancellations are accepted if manufacturing has not commenced.
We will refund your initial method of payment within 5 days.
Please Note There will be a £10 admin cancellation fee to cancel an order, if we have processed your order prior to your cancellation request (for reference, we process orders every morning). Please do your research and ask any questions in advance, as this prevents the inconvenience of having to cancel and refund orders.
7.3 Because of the specialist and unique nature of the products and trim that we offer, we will be manufacturing your order, especially for you.
As a result, it must be understood that your order will be manufactured to your exact requirements and will therefore be unique to you and/or your vehicle and/or manufactured in the materials and/or colours and/or specifications that you, uniquely specify.
Therefore, after you have received the order returns are not accepted.
In the case of a mistake made by Optimise Automotive we will offer you the chance to have the incorrect item replaced (with the correct item), free of charge.
7.4 We reserve the right to refuse the request for a refund if a product does not fit your vehicle. In this instance you will be advised to bring you vehicle to the Optimise Automotive premises, where we can fit the product for you.
7.4.1 If the item does fit you will be charged the standard installation rate for the work carried out.
7.4.2 If the item does not fit (and this is the fault of Optimise Automotive) you will be offered a replacement product (the correct item that fits) and free installation.
7.5 In the case of damaged goods, if you exercise your right of a replacement after the goods have been delivered to you, you are accepting that the goods were not dispatched in a faulty condition. For a replacement you will have to make a damaged in transit claim for the damages (see '4. Delivery' above).
8.1 We cannot be held responsible for personal injury (or death) caused to any person (or persons) whilst unpacking, handling, installing or removing our products.
8.2 We cannot be held responsible for personal injury (or death) caused to any person (or persons) who is involved in any accident caused by the insufficient installation of our products.
8.3 If you are a trade customer Optimise Automotive shall not be held responsible to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Andrew Roberts trades as a sole trader, under a registered business name of Optimise Automotive, whose details are:
Unit 47 Winpenny Road
Parkhouse Ind Est East
+44 (0) 1782 579 080
VAT Registration Number: GB 353 1626 15
Business Name Registration Number: 2272864