Cancellations & Returns

Here you can find information regarding our cancellations & returns policy.


After payment has been completed cancellations are accepted if manufacturing has not commenced.

We will refund your initial method of payment within 14 days.

Please Note There will be a £5 admin cancellation fee, to cancel an order. Please do your research and ask any questions in advance, as this prevents the inconvenience of having to cancel and refund orders.


Because of the specialist and unique nature of the products and trim that we offer, we will be manufacturing your order, especially for you.

As a result, for all products and trim (in our standard product ranges), it must be understood that they are manufactured to your exact requirements and will therefore be unique to you and/or your vehicle and/or manufactured in the materials and/or colours and/or specifications that you, uniquely specify.

Therefore, after you have received the order returns are only accepted subject to a mistake make by Optimise Automotive. We can either offer a replacement item (the correct item) or a refund.

We will refund your initial method of payment within 14 days.

For more information regarding cancellations and/or returns please see section "8. Your right of cancellation" of our Terms & Conditions.

Finally, please contact us if you have any further queries or questions regarding cancellations and/or returns.