Here you can find information regarding our cancellations & returns policy.
After payment has been completed cancellations are accepted if manufacturing has not commenced.
We will refund your initial method of payment within 5 days.
Please Note For non UK Mainland destination orders, if you do not contact us in advance for a delivery quote and choose to cancel the order (after we have forwarded you the delivery quote, information & payment details), there will be a £10 admin cancellation fee to cancel an order. Please do your research and ask any questions in advance, as this prevents the inconvenience of having to cancel and refund orders.
Because of the specialist and unique nature of the products and trim that we offer, we will be manufacturing your order, especially for you.
As a result, it must be understood that your order will be manufactured to your exact requirements and will therefore be unique to you and/or your vehicle and/or manufactured in the materials and/or colours and/or specifications that you, uniquely specify.
Therefore, after you have received the order returns are not accepted.
In the case of a mistake made by Optimise Automotive we will offer you the chance to have the incorrect item replaced (with the correct item), free of charge.
For more information regarding cancellations and returns please see section "7. Cancellations and returns" of our Terms & Conditions.