Bespoke Order Process

Bespoke Order Process

Step 1: Tell us about your project

The first step of any bespoke project is to tell us about your project.

Please email us with a description of your ideas and thoughts - including a list of items, trim options, colours and also (if you have any) please include photos of interiors that have inspired your choices.

Alternatively, if you would like to visit Optimise Automotive HQ to discuss your vehicles interior makeover please contact us to arrange an appointment.

By arranging an appointment in advance of calling over to see me (Andy), I can ensure that I have sufficient time to spend with you (allowing us to discuss your vehicles interior in detail, look through samples, chat about design options etc.) and more importantly, it ensures that I will be on site at that time (as it will be me that you need to see).

We do not want you to waste a trip over to see us, please make sure to book an appointment in advance to avoid disappointment.

 

Step 2: Estimates

Following our initial discussions we will put estimated costs together for you, via email.

This email will include estimated cost for your project (including different trimming options - if that is what you have requested) and also information regarding our current bespoke schedule of work (including our first available start dates and an estimated lead time for your project).

This stage usually takes a couple of days (minimum) to finalise, as it is the ideal time to go back and forth, removing and/or adding items and/or options to and from the estimates. Once you are happy with the project list (and the estimated costings), it is time to put the quote together for you.

Please Note We are always in discussions with several customers about potential bespoke projects and all bespoke projects are booked in on a first-come-first-serve bespoke schedule basis. Therefore, if you are working to a specific deadline please let us know ASAP to avoid the potential disappointment of missing out on a time-slot, that you need, to make your deadline.

 

Step 3: Quotes

The final step before we book the work in, is getting your quote put together.

This quote will include everything you possibly need to know about your project - including costings and a full specification of your project (including a list of items, details about the designs, trimming options, colours etc.).

It will also breakdown your payment information -  allowing you to see the advanced booking deposit amount (that is required to book the work in) and also the remaining balance (that will be required upon completion of your project).

 

Step 4: Advanced booking deposit

Once you have confirmed that you would like to progress with the bespoke project and that the information detailed in the quote (the PDF document that we will send you) is correct - we can book the project in.

To book the work in, we require an advanced booking deposit. This advanced booking deposit will be the cost of the materials for your job and as soon as the project is confirmed (the deposit has been paid) we will order the materials.

Please Note You will have 5 working days to confirm the quote and to book the project in (by paying your advanced booking deposit). After this 5 day period, we may need to request new material costings (e.g. our leather suppliers will hold leather hides for us for 5 working days).

You can confirm the project and make the advanced booking deposit through our website (we will send you a link via email).

All website order payments are secured through our online payment gateway providers (WorldPay or PayPal - you select your preferred method of payment on the shopping basket) - this is the safest and easiest way to pay online. Full payment is taken at the final point of order confirmation and processed from your bank account immediately.


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Please Note All bespoke projects that will not be collected in person upon completion (all bespoke projects that will be delivered to you via Royal Mail, courier or pallet delivery) require full payment upfront, to confirm the project - this includes the cost of collection (if applicable) and delivery charges.

 

Step 5: Project confirmation

After you have placed the order (and paid your deposit) you will instantly receive two emails - one from us (confirming your order) and one from the payment provider (confirming the payment).

Following that, after we have processed your order (we process orders every morning), we will send you an additional confirmation email - confirming your projects start date & lead time. This email will also include other important information such as “the next step of the process”, which is often arranging a convenient date and time to drop off seats (and other items of your interior) with us.

 

Step 6: Drop off your project

Moving forward, the next step is to arrange a convenient time for you to drop the vehicle, seats and/or items off with us.

Our opening hours are Monday to Friday 08:30 to 17:00 and we do ask that you get the vehicle, seats and/or items to us as close to the start date as possible.

We only have room for one vehicle in the premises at a time, so (if applicable) please ensure that we can fit your vehicle in the premises before dropping it off with us. Also, please contact us in advance of calling over, to ensure that we are on site.

 

Step 7: Sit back, relax & let us do our thing

You will have already been provided with an estimated start date and estimated lead time for your project - so simply sit back, relax and let us do our thing.

 

Step 8: Collect your project & pay the remaining balance

Upon completion of your project we will email you, so we can arrange a convenient collection date and/or time.

The "Ready For Collection" email will also detail all your collection information. Including your final invoice (accompanied by timesheet’s, if applicable), remaining balance payment information and also a link to our website - allowing you to pay the remaining balance through our website, before you call over to collect

All website order payments are secured through our online payment gateway providers (WorldPay or PayPal - you select your preferred method of payment on the shopping basket) - this is the safest and easiest way to pay online. Full payment is taken at the final point of order confirmation and processed from your bank account immediately.

Alternatively, you can pay the remaining balance here at Optimise HQ when you call over to collect - using either card (payments provided by PayPal Here) or cash. If you would like to pay using cash please bring the correct amount with you, as we do not keep any money on the premises.


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A helping hand…
Check out our step-by-step online ordering guide: LINK