Bespoke Order Process

Step 1: Tell us about your project

The first step of any bespoke project is to tell us about your project.

Please give me (Andy) a call or drop me an email with a description of your ideas and thoughts - including a list of items, trim options, colours and also (if you have any) please include photos of interiors that have inspired your choices.

Alternatively, if you would like to visit Optimise HQ to discuss your interior makeover please contact me to arrange an appointment.

 

Step 2: Estimates

Following our initial discussions I will put estimated costs together for you, via email.

Your email will include estimated costs for your project (including different trimming and design options - if that is what you have requested) and also information regarding our current bespoke schedule of work (including our first available start dates and an estimated lead time for your project).

This stage usually takes a couple of days (minimum) to finalise, as it is the ideal time to go back and forth, removing and/or adding items and/or options to and from the estimates.

Once you are happy with the project list and the estimated costings, it is time to put the quote together for you.

Please Note We are always in discussions with several customers about potential bespoke projects and all bespoke projects are booked in on a first-come-first-serve bespoke schedule basis. Therefore, if you are working to a specific deadline please let us know ASAP and make sure that you respond quickly, to avoid the potential disappointment of missing out on a time-slot, that you need, to make your deadline.

 

Step 3: Quotes

The final step before we can book the work in, is getting your quote put together.

Your quote will include everything you possibly need to know about your project - including costings and a full specification of your project (including a list of items, details about the designs, trimming options, colours etc.).

It will also breakdown your payment information, allowing you to see the amounts payable and at what stage of the project these amounts are due.

 

Step 4: Booking

Once you have confirmed that you would like to progress with the bespoke project and that the information detailed in the quote (the PDF document that we will send you) is correct, we can book the project in.

To book the work in, we require a booking payment and as detailed above, the amount due at this stage of the process will depend on the size and/or type of your project.

You can confirm the project and make the booking payment through our website (I will send you a link via email).

All website order payments are secured through our online payment gateway providers (“Credit or Debit Card” or “PayPal” - you select your preferred method of payment on the shopping basket) - this is the safest and easiest way to pay online. Payment is taken at the final point of order confirmation and processed from your bank account immediately.

 

Step 5: Project confirmation

After you have placed the order (and paid your booking payment) you will instantly receive an email from us, confirming your order.

Following that, after we have processed your order (we process orders every morning), I will send you an additional confirmation email - confirming your projects start date & lead time. This email will also include (if applicable) other important information such as “the next step of the process”.

 

Step 6: Drop off your project (if applicable)

Moving forward (if applicable), the next step is to arrange a convenient time for you to drop the vehicle, seats and/or items off with us.

Our opening hours are Monday to Friday 08:30 to 17:00 and we do ask that you get the vehicle, seats and/or items to us as close to the start date as possible - we can arrange a convenient day and time for an drop-ff appointment, that suits both of of us.

 

Step 7: Sit back, relax & let us do our thing

By now you will have already been provided with an estimated start date and estimated lead time for your project - so simply sit back, relax and let us do our thing.

 

Step 8: Collect your project (if applicable)

Upon completion of your project I will email you (if applicable), so we can arrange a convenient collection date and time.

The "Ready For Collection" email will also detail all your collection information. Including your final invoice (accompanied by timesheet’s, if applicable), remaining balance payment information and also a link to our website - allowing you to pay the remaining balance through our website, before you call over to collect.

All website order payments are secured through our online payment gateway providers (“Credit or Debit Card” or “PayPal” - you select your preferred method of payment on the shopping basket) - this is the safest and easiest way to pay online. Payment is taken at the final point of order confirmation and processed from your bank account immediately.

Alternatively, you can pay the remaining balance here at Optimise HQ when you call over to collect - using card (payments provided by PayPal Here) or cash.

 



A helping hand…
Check out our step-by-step online ordering guide: LINK