Step 1: Select your products & trim

Browse the website and add your chosen items to the shopping basket one-by-one, selecting the options, specifications, trims and colours as you go.

Step 2: Progress to the shopping basket & make payment

Once all chosen items have been added to the basket, you can progress to the shopping basket by clicking the shopping basket icon (top right of the website). This will take you through to the basket page.

From here, select your preferred delivery method from the drop-down box and continue to checkout by clicking the “Checkout” button.

Please Note Delivery charges to UK Mainland destinations will be calculated automatically. For dispatch to other destinations, please contact me in advance.

All website order payments are securely processed through Stripe, our online payment gateway provider. Stripe provides a safe and simple way to complete your payment online. Full payment is taken at the final point of order confirmation and processed from your bank account immediately.

Please Note All standard product range orders require full payment upfront to confirm the order.

Step 3: Order confirmation

After placing your order, you will instantly receive a confirmation email. Please take a moment to check through the “Confirmation of your order” email to ensure the product options and specifications you have selected are correct. If anything is wrong, please let me know as soon as possible (before it is too late), so I can update it for you.

Once I have processed your order, I will contact you by email if there is anything that needs to be confirmed or requested. This may include additional information regarding sending me your items, if they are required for the work being carried out.

For reference, if there is nothing I need to contact you about, you will not hear from me again until your order has been dispatched.

Step 4: Sit back, relax & wait for your new interior

Because of the specialist and unique nature of the products and trim I create, every order is handcrafted especially for you.

Orders are worked through in chronological order and lead times vary throughout the year, with spring and summer being the busiest seasons.

If you're working to a deadline, please get in touch before placing your order to confirm the current estimated lead time.

Due to the unpredictable nature of orders, both in quantity and size, it isn't possible to provide live lead times on the website. Orders are reviewed once a week and, as a single full interior can take up to a week to manufacture, accurate lead times cannot be confirmed until that week's orders have been reviewed and scheduled.

Depending on when you get in touch, it may take up to a week to receive a response. Thank you for your patience and understanding — I'd much rather take the time to provide accurate information than risk giving you incorrect lead times.

Finally, thank you for choosing a truly bespoke product and for supporting a small UK business committed to thoughtful, made-to-order manufacturing.