Cancellations

After payment has been completed, cancellations can be accepted provided manufacturing has not yet commenced.

Cancelled orders will be refunded minus any transaction fees charged by the payment provider. These fees are not refunded to me by the payment provider, so the deducted amount reflects the actual costs incurred.

Transaction fees can vary depending on card type, payment method, and customer location, meaning the deducted amount may differ between orders.

For full transparency, Stripe’s fee structure can be viewed here: https://stripe.com/gb/pricing

Please take a moment to confirm all details and ask any questions before placing your order, as this helps avoid the need for cancellations.

Returns

Because of the specialist and unique nature of the products and trim I create, each order is manufactured especially for you.

Your order will be produced to your exact requirements and may be unique to you, your vehicle, or the specific materials, colours, and specifications selected during the ordering process.

For this reason, returns cannot be accepted once your order has been received, unless the item has been supplied incorrectly.

In the event of a mistake made by Optimise Automotive, I will arrange for the incorrect item to be replaced with the correct item free of charge.

For more information regarding cancellations and returns, please see the Terms Of Service.