Cancellations

After payment has been completed cancellations are accepted if manufacturing has not commenced.

Cancelled orders will be refunded minus the transaction fees charged by our payment processor provider. These fees are not refunded to us by the payment provider, so the amount deducted from your refund reflects these costs.

Please note that transaction fees can vary depending on card type, payment method and customer location, so the deducted amount may differ from order to order.

For full transparency, you can view Stripe’s fee structure here: https://stripe.com/gb/pricing

Please take a moment to confirm all details and ask any questions before placing your order, as this prevents the need for cancellations.

Returns

Because of the specialist and unique nature of the products and trim that we offer, we will be manufacturing your order, especially for you.

As a result, it must be understood that your order will be manufactured to your exact requirements and will therefore be unique to you and/or your vehicle and/or manufactured in the materials and/or colours and/or specifications that you, uniquely specify.

Therefore, after you have received the order returns are not accepted.

In the case of a mistake made by Optimise Automotive we will offer you the chance to have the incorrect item replaced (with the correct item), free of charge.

For more information regarding cancellations and returns please see section "6. Cancellations and returns" of our Terms Of Service.