We are committed to delivering the best possible service to all our customers.

As a result, the following terms & conditions of service are designed to set out clear intentions of what we can expect from each other throughout our relationship.

1. Format of the contract

1. These terms of sale apply to all products and services supplied by Optimise Automotive.

2. No contract exists between you (the “customer”) and us (the "supplier") for the sale of any goods until we have accepted your order.

3. Confirmation for your order will be sent immediately after you place the order (via email) and we have the right to terminate the contract in the event that a product and/or service is priced incorrectly and/or payment is not received.

4. The contract is subject to your right of cancellation (see “6. Your right of cancellation” below).

5. We may change these terms of sale without notice to you, in relation to future sales.

2. Description, images and price of the goods

1. If you are ordering items from our Classic Mini Interior Product Range, the following applies: The description and the price of the goods you are ordering is shown on our website at the time you place your order. Every effort is made to describe the products (including specifications) and show representative images of products and colours correctly.
   If you are unsure about an item description (including an item specifications), price or representative image please contact us in advance of placing the order with any questions you have.

2. If you are ordering bespoke services, the following applies: The description and the price of the goods you are ordering is detailed in your project folder. Every effort is made to describe the products (including specifications) and show representative images of products and colours correctly. You will be required to confirm that the description of the goods is correct and Optimise Automotive cannot take any responsibility for any mistakes that may later be brought to our attention.
   Please make sure all the details (in your document) are correct and (if necessary) please alert us of anything that needs to be changed and/or if any specifications need adding or updating. Please double check that the information and specifications are correct and if you are unsure about anything, including a bespoke specification with regards to your individual project and/or a fitment specification of an item relating to your Mini, please query it with us.

3. Payment

1. Payment for the goods and/or delivery can be made by any method of secure payment shown on the website at the time you place your order.

2. Immediate payment of the amount payable (listed on your shopping basket) is required for all orders, if immediate payment is not received the order will be cancelled.

4. Delivery

1. The goods you order will be delivered to the address you submit when you place your order.

2. If delivery cannot be made to your address because of a mistake made by us you will be informed as soon as possible and delivery will be re-scheduled and paid for by Optimise Automotive.

3. If you fail to take delivery of the goods for reasons not controlled by Optimise Automotive and the item is returned to us, it is your responsibility to pay for a second attempt of delivery.

4. Every effort is made to dispatch the goods as soon as possible after your order has been accepted. If you are ordering items from our Classic Mini Interior Product Range, because of the specialist and unique nature of the products and trim that we manufacture, we will be manufacturing your order, especially for you. Lead times vary from week to week, month to month and time of the year. For further information regarding our current lead times please contact us. If your order is for a bespoke product and/or service we will confirm your estimated start date and estimated lead time via email after we have received and accepted your order.

5. If your order is damaged in transit you will need to make a "damage claim" so we can send you a replacement item. Orders are quality checked before dispatch - as a result, in the case of damaged goods you are accepting that the goods were not dispatched in a faulty condition. To make a damage claim please contact us via email.
   WARNING All damage claims must be made within 5 working days (1 week) after you have taken receipt of delivery. If you do not provide us with the requested information within the 5 working days (1 week) you may not be able to make a claim.

6. Selecting the correct delivery method is your responsibility and if an error is found, we will inform you as soon as possible and provide you with the correct delivery information.
   If you choose to cancel the order (after we have forwarded you the information), there will be a £10 admin cancellation fee to cancel your order.

7. If you are ordering items to a non UK Mainland destination please contact us in advance of placing the order for delivery information.
   If you do not contact us in advance for the delivery information and choose to cancel the order, there will be a £10 admin cancellation fee to cancel your order. Please do your research and ask any questions in advance, as this prevents the inconvenience of having to cancel and refund orders.

5. Risk/title

1. The goods are at the risk of the delivery company once we have received receipt of collection of the goods (once the good have been dispatched).

2. The goods are at your (the customer) risk from the time you receive receipt of delivery (once you have taken delivery of the goods).

6. Cancellations & returns

1. To exercise your right of cancellation, you must give written notice to us by email.


2. After payment has been completed cancellations are accepted if manufacturing has not commenced. We will refund your initial method of payment within 5 days.
   All cancellations are subject to a £10 admin cancellation fee. Please do your research and ask any questions in advance, as this prevents the inconvenience of having to cancel and refund orders.

3. Because of the specialist and unique nature of the products and trim that we offer, we will be manufacturing your order, especially for you. As a result, it must be understood that your order will be manufactured to your exact requirements and will therefore be unique to you and/or your vehicle and/or manufactured in the materials and/or colours and/or specifications that you, uniquely specify. Therefore, after you have received the order returns are not accepted. In the case of a mistake made by Optimise Automotive we will offer you the chance to have the incorrect item replaced (with the correct item), free of charge. You must let us know that we have made a mistake (provided you with an incorrect item) within 5 working days after you receive the order. If an incorrect item is returned used or damaged we will be unable to replace the item free of cost.

4. We reserve the right to refuse the request for a refund if a product does not fit your vehicle.

5. In the case of damaged goods, if you exercise your right of a replacement after the goods have been delivered to you, you are accepting that the goods were not dispatched in a faulty condition. For a replacement you will have to make a damaged in transit claim for the damages (see '4. Delivery' above).



7. Limitation of liability

1. We cannot be held responsible for personal injury or death caused to any person (or persons) whilst unpacking, handling, installing or removing our products.

2. We cannot be held responsible for personal injury or death caused to any person (or persons) who is involved in any accident caused by the insufficient installation of our products.

8. Data protection

We will take all reasonable precautions to keep the details of your order and payment secure but unless Optimise Automotive is negligent, we will not be liable for unauthorised access to information supplied by you. Please see our privacy policy for more information regarding data protection.

9. Legally bound

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.