Thank you for choosing Optimise Automotive.

These Terms & Conditions apply to all products and services supplied by Optimise Automotive and explain the agreement between you ("the customer") and Optimise Automotive when you place an order.

They are designed to clearly set out what you can expect from me throughout the ordering process, and what I ask of you in return. Please take a few moments to read through these Terms & Conditions before placing your order.

If you have any questions or are unsure about any part of them, please get in touch and I'll be happy to help.

By placing an order with Optimise Automotive, you confirm that you have read, understood and accepted these Terms & Conditions.

1. The Contract

These Terms & Conditions apply to all products and services supplied by Optimise Automotive.

No contract exists between you ("the customer") and Optimise Automotive until your order has been accepted.

An automated order confirmation will be sent by email immediately after your order has been placed. This email confirms that your order has been received but does not constitute acceptance of the contract.

Optimise Automotive reserves the right to decline or cancel an order where a pricing error has occurred, payment has not been successfully received, or the order cannot reasonably be fulfilled.

The contract is subject to the cancellation policy detailed in Section 6 of these Terms & Conditions.

Optimise Automotive reserves the right to update these Terms & Conditions at any time. Any changes will apply to future orders only and will not affect existing contracts.

2. Product Descriptions, Images & Pricing

Every effort is made to accurately describe products, specifications, materials, colours and pricing across the Optimise Automotive website.

Product images are intended to provide a representative example of the product. While every effort is made to accurately represent colours and materials, slight variations may occur due to differences in screens, lighting, photography, material batches and manufacturing processes.

If you are unsure about any product description, specification, colour, material, suitability or pricing, please contact me before placing your order.

Classic Mini Interior Product Range

For products purchased from the Classic Mini Interior Product Range, the product description, available options and price displayed on the website at the time of ordering will apply.

Please ensure you carefully review your selected options, specifications, trim choices and colours before completing your order.

Bespoke Services

For bespoke projects, the agreed specification and pricing will be detailed within your project folder.

Before manufacture begins, you will be asked to review and confirm the project details, including the design, materials, colours, specifications and any other agreed requirements.

It is your responsibility to ensure the information provided within the project documentation is correct before manufacture commences. Optimise Automotive cannot accept responsibility for errors that were present within the approved specification and were not brought to my attention before production begins.

Once manufacture has commenced, changes to the specification may not be possible or may result in additional costs.

3. Payment

Payment for products, services and delivery charges can be made using the secure payment methods available on the Optimise Automotive website at the time of ordering.

Full payment is required at the time of ordering unless otherwise agreed in advance.

For standard Classic Mini Interior Product Range orders, payment must be received in full before the order can be confirmed and manufacture can begin.

For bespoke projects, payment requirements will be confirmed as part of the quotation and project booking process.

If payment is not successfully received, Optimise Automotive reserves the right to cancel the order.

4. Delivery

Orders will be delivered to the address provided during the checkout process. Please ensure that all delivery information supplied is correct before completing your order.

If delivery cannot be completed due to an error made by Optimise Automotive, I will contact you as soon as possible and arrange a suitable solution.

If delivery cannot be completed due to incorrect delivery information, failed delivery attempts or failure to accept delivery, any additional delivery charges will be the responsibility of the customer.

Every effort is made to dispatch orders as soon as possible after acceptance. Optimise Automotive cannot accept responsibility for delays caused by delivery companies or circumstances beyond my reasonable control.

Classic Mini Interior Product Range Lead Times

Because of the specialist and unique nature of the products and trim I create, every Classic Mini Interior Product Range order is handcrafted especially for you.

Orders are worked through in chronological order and lead times vary throughout the year, with spring and summer typically being the busiest seasons.

If you are working to a deadline, please contact me before placing your order so I can confirm the current estimated lead time.

Bespoke Services Lead Times

If your order includes a bespoke product or service, I will confirm your estimated project start date and expected lead time by email after your order has been accepted.

Damaged Deliveries

All orders are quality checked before dispatch. If your order arrives damaged, this must be reported as a damage in transit claim.

Please contact me by email within 5 working days of delivery and provide any requested information, including photographs where required, so I can assist with the claim process.

Failure to report damage within this timeframe may affect your ability to make a claim or receive a replacement.

Delivery Method Selection & Non-UK Mainland Destinations

It is the customer's responsibility to select the correct delivery option and provide accurate delivery information.

If you are ordering for a destination outside UK Mainland, please contact me before placing your order so accurate delivery information can be provided.

If an order is placed without confirming delivery information and you later choose to cancel due to additional delivery charges, any refund will be subject to the transaction fee deductions outlined in Section 6.

5. Ownership & Responsibility

Responsibility for the goods transfers to the customer once delivery has been completed.

Ownership of the goods remains with Optimise Automotive until full payment has been received.

Once the goods have been delivered, it is the customer's responsibility to ensure they are stored, handled and installed appropriately.

Optimise Automotive cannot accept responsibility for any damage, loss or deterioration caused after delivery due to incorrect storage, handling, modification or installation.

6. Cancellations & Returns

Cancelling an Order

To request cancellation of an order, you must contact Optimise Automotive in writing by email.

For standard product range orders, cancellations can only be accepted if manufacture has not yet commenced.

For bespoke projects, cancellation terms will depend on the stage of the project and any work already completed.

A £100 booking deposit is required for bespoke projects to secure your booking and reserve workshop time. This deposit is non-refundable.

Where bespoke materials have been purchased specifically for your project, I will make reasonable efforts to return any unused materials where possible. If a refund is received from the supplier, this amount will be passed on to you.

Any additional costs already incurred for materials, preparation, design work or manufacturing completed before cancellation may also be deducted from any refund due.

Where a cancellation is accepted, any refund will be issued using the original payment method.

Cancelled orders will be refunded minus any transaction fees charged by the payment provider. These fees are not refunded to Optimise Automotive by the payment provider, so the amount deducted from your refund reflects the costs incurred.

Transaction fees can vary depending on card type, payment method and customer location, meaning the deducted amount may differ between orders.

For full transparency, Stripe’s current fee structure can be viewed here: https://stripe.com/gb/pricing

Please take care when reviewing your order details, specifications and requirements before placing an order, as this helps prevent the need for cancellations.

Returns

Because of the specialist and unique nature of the products and trim I create, each order is manufactured specifically for you and your requirements.

Your order may include selected materials, colours, specifications and designs chosen specifically for you and/or your vehicle. As these products are made to order and cannot generally be resold, returns are not accepted unless the item has been supplied incorrectly.

It is the customer's responsibility to ensure that the correct product, specification and vehicle details have been provided before placing an order.

If an item has been supplied incorrectly due to a mistake made by Optimise Automotive, I will arrange for the incorrect item to be replaced with the correct item free of charge.

Any incorrect item must be reported within 5 working days of delivery. If an incorrect item is returned used, modified or damaged, I may be unable to offer a replacement free of charge.

If a product does not fit your vehicle due to incorrect information being provided, incorrect vehicle details, modifications to the vehicle, or variations from the original specification, Optimise Automotive cannot accept responsibility.

This does not affect your statutory rights.

7. Liability

Optimise Automotive takes care to ensure that all products and services are manufactured to a high standard and supplied as described.

Optimise Automotive cannot accept responsibility for personal injury or damage caused by incorrect handling, installation, modification, misuse or failure to follow any instructions or guidance provided.

Where products require installation by the customer or a third party, it is the customer's responsibility to ensure that installation is carried out correctly. Optimise Automotive cannot accept responsibility for damage caused by incorrect installation, fitting errors or modifications made after delivery.

Optimise Automotive cannot accept responsibility for any damage, loss or additional costs caused by changes made to the vehicle, incorrect vehicle information being supplied, or the condition of customer-supplied parts and components.

Where customers provide original vehicle components for retrimming or modification, including but not limited to seats, dashboard rails, sun visors or other interior items, these items are accepted on the understanding that they may have existing wear, deterioration, damage or previous repairs.

Optimise Automotive will take reasonable care when working on customer-supplied components, but cannot accept responsibility for failures, damage or deterioration resulting from the original condition of these items or issues that become apparent during the retrimming or modification process.

Nothing within these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

8. Privacy & Data Protection

Optimise Automotive takes the privacy and security of your personal information seriously.

Any personal information collected during the ordering process will only be used for the purpose of processing your order, providing customer support and meeting legal or regulatory obligations.

Appropriate measures are taken to protect your personal information. However, while every reasonable effort is made to safeguard your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

For full details of how your personal information is collected, stored and processed, please refer to the Optimise Automotive Privacy Policy.

9. Governing Law

These Terms & Conditions and any contract between you and Optimise Automotive shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising in connection with these Terms & Conditions or the supply of products and services by Optimise Automotive shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Force Majeure

Optimise Automotive cannot be held responsible for delays or failure to fulfil any obligation where this is caused by circumstances beyond my reasonable control.

This may include, but is not limited to, illness, injury, supplier delays or material shortages, transport disruption, industrial action, government restrictions, or any other unforeseen event that significantly affects the normal operation of the business.

Where possible, I will notify you as soon as reasonably practicable and keep you informed of any significant delays. Any affected delivery dates, lead times or project schedules will be adjusted accordingly.

11. Intellectual Property

All content published by Optimise Automotive, including but not limited to photographs, product descriptions, designs, product concepts, artwork, logos, installation guides, graphics and website content, remains the intellectual property of Optimise Automotive unless otherwise stated.

No content may be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission.

The purchase of a product does not transfer ownership of any intellectual property rights relating to that product or its design.

12. Abandoned Projects

For bespoke projects, timely communication and cooperation are essential to ensure work can be completed as scheduled.

If I am unable to progress a project because required information, approvals, vehicle components, payments or responses have not been provided, the project may be placed on hold until the outstanding requirements have been met.

If there has been no meaningful communication from the customer for a period of 6 months, Optimise Automotive reserves the right to consider the project abandoned.

Where a project is deemed abandoned, any payments already made may be retained to cover work completed, workshop time, materials purchased and administrative costs. Any remaining balance or customer-supplied items will be discussed with the customer before any further action is taken.

Reasonable efforts will always be made to contact the customer before a project is considered abandoned.

13. Photography of Completed Work

As part of my commitment to showcasing the quality and craftsmanship of my work, Optimise Automotive may take photographs of completed products, interiors and projects.

These photographs may be used for promotional purposes, including my website, social media, marketing materials and future examples of my work.